Terms & Conditions

Returns Policy

You may return most new, unopened unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Non-defective open box items returned within 10 days for credit or refund will be subject to a minimum 20% re-stocking fee . Special order items, cut cables, software and books are non-returnable. All return freight charges are the responsibility of the customer.

Defective Items

Defective items may be returned for an exchange, return or upgrade within 10 days of the purchase date. Non-defective open box items returned within 10 days for credit or refund will be subject to a minimum 20% re-stocking fee . Special order items, cut cables, software and books are non-returnable. All return freight charges are the responsibility of the customer.

Incomplete Orders

If anything is missing from your order, please search through all packing materials as occasionally the smaller parts may be hidden in the package. If the item is not found, notify us at once.

Occasionally, multiple cartons shipped at the same time from the same location will arrive at their destination two or three days apart.

If you need to return an item, call for return authorization

Shipping

5-9 Signal is pleased to announce our continuing policy of free ground shipping on most orders of new equipment over $100. Any orders over $100 will be subject to a Signature Confirmation upon delivery unless otherwise noted in the comments of the order. We are not liable for theft or loss if signature is waived. Most factory new radios and accessories qualify for free UPS or FedEX ground shipping Or Free USPS Priority Mail (at our Discretion). Tracking numbers will be provided when orders are shipped, this is why it is important to sign in using your profile instead of checking out as a guest.

For most orders that total over $100, UPS ground service, Fed Ex Ground or USPS Priority Mail (at our Discretion)( for shipments in the Continental USA 48 States only) is at no charge. Some exceptions include some larger items and some sale items. Most used or consignment and some open box items may have shipping charges that apply.

UPS GROUND shipping adult signature required for delivery to continental USA is included in the price. AK, HI, Canada, other North America contact us for a shipping quote.

Legal

We reserve the right to revise the terms and conditions of this Agreement at any time. Any such revision will be binding and effective immediately upon posting of the revised Agreement on our web site. Your continued use of our site constitutes agreement to any revision of the terms and conditions of this Agreement.

Governing Law

This Agreement shall be governed in all respects by the laws of the United States of America and by the laws of the State of Texas. Each of the parties irrevocably consents to the exclusive personal jurisdiction of the federal and state courts located in Texas, as applicable, for any matter arising out of or relating to this Agreement, except that in actions seeking to enforce any order or any judgment of such federal or state courts located in “Texas”, such personal jurisdiction shall be nonexclusive.